Moving Terms & Conditions


Please find our moving terms & conditions below.  If you have any queries please either phone us on 0800363610 or email us on


We are able to provide estimates based on the information that you provide to us.  Please ensure that you are accurate with your information ie access conditions at both pickup and delivery addresses, disclose any difficult / heavy items such as side-by-side fridges, trampolines, spa pools, pianos or excess outdoor furniture or plants.  These may have an effect on the number of resources (either men or vehicles) sent to your job on the day.

Please be aware that we complete multiple moves for customers everyday.  Inaccurate information such as the true size of your job can effect the next family or client scheduled in after you.


We reserve the right to change resources (than what was originally indicated) to ensure an effective removal of your personal belongings.  Keep in mind that rates do increase on a per man and per truck basis, however more men / trucks will reduce the overall time of your job and the overall cost equation is neutral.

It is your responsibility to see to it that our staff have exclusive and unhindered access to your residence during loading and unloading .

If either of your addresses are located in an apartment block with elevator access, please reserve elevators and elevator keys as required prior to the arrival of the our staff for loading and unloading.

It is your responsibility to have your driveway clear or a parking spot available for the moving truck such that the end of the trucks ramp is positioned for best access both at the loading location and the unloading location. Please notify us of any difficulties at any of the load and unload addresses.

Down time occurring as a result of delays caused by circumstances outside of the control of The Smooth Mover is charged at the same rate as the labour rate for your move.  Such an example of this is not being able to gain access at the destination address due to delayed property settlements.  We do endeavour to time our arrival to minimise any delay.



All confirmed bookings cancelled with 5 working days of the move date may incur a cancellation fee.


In situations where the truck/s are unattended we will not be liable for any thefts by third parties as this is beyond our control.  Such examples would be two men having to return to a multi level residence like apartments or if the truck does not have access via a drive and is left on the road.  This is not a common problem (i.e. 1 in the last 10 years). Where three men are allocated to a move this reduces the risk.  Where your load or unload location might be considered a security risk we suggest you that the client has someone wait with the truck.


We require your change of move date submitted to us no less an 48 hours of the original move date in writing or email or a fee may be incurred.  You are welcome to call us if you need to change your moving date, but please follow up with this in writing or via email.


Unless otherwise agreed, payment can be made by:

  • Cash – on completion of job.
  • Cheque – to be made payable to The Smooth Mover (photo identification may be required)
  • Online payment – to be made within 7 days of job and/or invoice date, to ANZ account 06-0294-0227509-00

We reserve the right to on-charge penalty fees and/or collection charges in the event of dishonoured cheques or late/unpaid accounts.

If you have any questions or enquiries regarding these moving terms & conditions please contact us on 0800363610 or email us direct on